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Getting Started
What Is Reteno?
Quickstart Guide
Adding Tags
Launching First Campaign
User data and tokens
Contact Identifiers and Matching
Use Cases for External ID
Uploading and Updating Contacts
Bulk Contact Uploading
Real-Time Contact Updating
Contact Updating via SDK
Uploading File with User Profile Data
File Preparation
File Uploading
User Profile
Contact Fields
Tracking User Time Zone and Language
Creating Additional Fields
Usage of Additional Fields
Contact Management Options
Events and Behaviour Tracking
Events and Behavior Tracking
Planning Event Tracking
Naming Custom Events
Health & Fitness App Event Tracking: Standardized Approach
Sending Custom Events
System Events
Creating Events
Events Category
Validating Event Parameters
Streaming Events from Firebase
Substituting Event Data into Messages
Event Analytics
Setting Up Conversion Events
Deep Link Types
Mobile push
Connecting Mobile App
Creating Mobile Push Message
Scheduled Mobile Push Message
Creating and Uploading a Firebase Key
Sending Test Messages from the Event Debug View
Error Codes for Mob Push Notifications
Email
Email Setting Up
Adding/Changing/Deleting a Sender
Email Authentication
Digital Signature Configuration
Email Domain Authentication in Cloudflare
Domain Warm-up
Checking Domain Settings and Reputation with Google Postmaster Tools
Adding a Favicon for Email’s Web Version
Creating Proxy Domain for URL Shortening
Launching an Email Campaign
Preparation for Campaign Launch
Sending Email Messages
Annoyance Level
Responsive Email Editor Overview
Setting Up Smart Containers
Using AI in the Email Editor
Messenger Protocol Support in Email Clients and Platforms
Product Blocks
Products Block
Price and Discount Blocks
Editing Cards in the Products Block
Testing the Products Block
Omnichannel
Web Push
Adding a Website to Your Reteno Account
Setting Up Permission Request Prompt
Creating a Web Push Notification
Setting Up Web Pushes for Safari
Service Worker. Troubleshooting
App Inbox
Configuring App Inbox for Mobile Apps
Configuring App Inbox for Websites
Creating App Inbox Messages
Receiving App Inbox Messages to a Webhook
SMS
SMS Sender ID
Setting Up SMS Processing
Creating SMS
In-App
Creating In-App Message
In-App Publishing and Triggering Rules
Linking In-App with Mobile Push
Managing In-App Campaigns
Telegram
Integrating with Telegram Bot
Creating Telegram Message
Muting or Unmuting Telegram Notifications for Users
Widgets
Setting Up Widgets for Your Site
Widgets Gamification
Widget Calling
Storing Data from Widgets to Contact Fields
Using Annoyance Safeguard
Actions After Form Submission
Sending Widget Events to Google Analytics
Creating Pop-ups via Google Tag Manager or WordPress
Integrating Subscription Form via API
Replacing Double Opt-In System Workflow
Setting up locations for the widget calling rules
Using A/B Tests for Widgets
Collecting Contact Information Using Request Forms
Web Tracking
Setting Up Web Tracking for Website
Transferring Website Behavior Data via JavaScript Requests
Recommendations
Product Recommendations for Website
Transferring Website Behavior Data via REST API
Transferring Recommendations Using the JavaScript API
Importing a Product Feed
Creating a Data Source for Recommendations
Recommendations in Media Channels
Setting Up Recommendations for Trigger Campaigns
Using Product Recommendations in Promo Campaigns
Designing Recommendations in Email
Workflows
Introduction to Workflows
Building and Editing Workflows
Configuring Workflow Start/Stop Conditions
Launching Workflow Conditions
Setting Up Allowed Send Time
Workflow Blocks
Start Block
Popular Bloks
Message Blocks
Using One from Many Message Block
Contact Blocks
Conditions Blocks
Other Blocks
Message to Segment Blocks
Time Blocks
Advanced Workflow Block Parameters
Using Workflow Launch History
Webhooks in Workflows
Event-Triggered Workflows
Launching a Triggered Campaign on Event
Launching a Workflow After a Contact Import
Linking Workflow to the Button
Campaign Workflows
Setting Up Double Opt-In
Creating a Welcome Email Series
Welcome Series Segmented by Category
Launching a Regular Workflow for a Segment
Using Variables from Order in Workflow
Collecting Order Feedback
Sending Campaign to Those Who Did Not Open the Previous One
Sending Extra Campaigns
Customer Reactivation
Using A/B Tests In Workflows
Sending Reminders at the Time Specified by the User
Control Over Events, Tags and Promocodes
Workflow Troubleshooting
Content in Campaigns
Personalization by Merge Tags
Merge Tags Cheat Sheet
Introduction to Velocity
Using Velocity Features
User Profile Variables and Velocity Features
Using Velocity in Email
Using Velocity in Mobile Push
External Data Sources
Importing External Data from Google Sheets
Connecting to PostgreSQL
Connecting to HTTP Request as an External Data Source
Setting Up Data Substitution in Email Using SRT Blocks
Exchanging Data With Google BigQuery
Integrating with Google BigQuerry
Exporting Data to the BigQuery Tables
Importing Data from the BigQuery Tables
Using Preprocessor
Promo Codes
Promo Code Added from User Profile
Promo Code from Data Base
Promo Code Added via API
Promo Code Sent from a Workflow
Promo Code Sent via Preprocessor
Promo Code Generated in a Workflow
Passing Promo Code from Message to User Profile
Encoding and Decoding Promo Codes Using PHP/JAVA
Segmentation
Segments
Creating Dynamic Segment
Segmentation by User Events
Mapping Events with Contacts by External IDs
Segmentation by Events in Messages
Basic Actions with a Segment
Setting Up Geotargeting
Segmentation by Web Tracking Events
Subscription Categories
MultilInguaL MARKETING
Multilanguage Overview
Creating Multilingual Messages
Creating Multilingual Campaigns
Setting Multilingual Browser Push Notification Permission
Setting Multilingual Widget
Using Google Sheets for Multilingual Messaging
Adding the Preferred Language to the User Profile
Analytics
Campaign Reports
Mobile Push Report
Email Campaign Report
AMP Campaign Report
SMS Campaign Report
Web Push Campaign Report
App Inbox Campaign Report
In-App Report
Widget Report
Telegram Campaign Report
Triggered Campaign Report
Multilingual Campaign Report
Setting Up UTM Tags
Tracking Campaign Performance in Google Analytics 4
Exporting Segments From Reports
Setting Up Conversion Tracking
Message Analytics
Contacts Analytics
Segment Overview
RFM Analysis
Cohort Analysis
Unsubscribe Page/Unsubscribe Reasons Analysis
Webhooks to Follow Up Activities
Automation
Orders Automation
Order Transfer Using the Generate Event API Method
Order Transfer Using the Add Orders API Method
Zapier
Integration via Zapier
Integrating Amplitude with Reteno
Amplitude Event Streaming
Move in
Migrating to Reteno
Contact Base
Contact Activity
Сommunication Channels
Workflows
Email Template Import
Customizing an HTML Email Template
Converting PSD File to HTML Email Template
Account Management
Account Management
Multi-Factor Authentication (MFA)
Managing Users
Short Links Settings
GDPR Compliance
GDPR Overview
Guides and Tips
Campaign Use Cases
Abandoned Subscription Campaigns for Fitness Mobile Apps
User Activation Campaigns for Fitness Mobile Apps
Reminder Campaigns for Fitness Mobile Apps
Broadcast Email Newsletters for Fitness Mobile Apps
Broadcast Push Notification Campaigns for Fitness Apps
Best Practices for Email Template Design and Structure for Health & Fitness Mobile Apps
Using Time Zones in Scheduling Campaigns and Collecting Contact Data
Setting Bulk Campaign Frequency Strategy
Tips for Creating Effective Emails
How to Clean Your Email List and Why You Should Do It
10+ Best Email List Validation Services
Creating Synchronized Modules
How to Add Anchor Links to an Email
How To Avoid Gmail Clipping
How to Apply for Sending AMP-Powered Emails
Engaging Welcome Emails: 15 Best Practices with Awesome Examples
Creating Engaging Onboarding Emails
AMP Technology in Emails
Ideas and Tips to Make Exiting Subject Lines
How to Use App Inbox Effectively
Setting Up Delivery and Clicks Analytics
Advanced Segmentation for Marketing Automation
Product Recommendations for Website to Increase Your Conversion Rate
Why Does Your Business Need Widgets
7 In-App Campaign Best Practices
Ideas & Designs for In-App Messaging
Authorization Using OAuth 2.0
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