Creating Telegram Message

To send Telegram messages via Reteno:

1. Create a bot in the @BotFather service, copy the access key, and upload it to our system.
2. Subscribe to a pricing plan.

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   Note

   • The number of contacts in a subscription is calculated based on contacts with tokens.
   • If the number of contacts in a Telegram channel exceeds the plan’s limit, messages will not be delivered to contacts above the limit.

Then, you can proceed to create a Telegram campaign.

Creating a New Telegram Message

Go to the Messages section → Messages → Telegram. Click New Telegram.

Main Settings

Fill in the following fields:

1. Name. Select a message name. This field is available for searching messages in the general list; users will not see it.
2. Message text.

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Note

The maximum number of characters in a message is 4096. If the message contains an image, the maximum text length is 1024 characters.

Use in the text field:

• clickable links that will provide additional transitions to the site and allow the recipient to find out the promotion details or product characteristics immediately;
• emoji;
• personalization with variables from contact fields: name, city, number of bonuses, etc.; click the person icon and select the desired value.

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Note

One emoji takes up two characters. Keep this in mind when creating messages.

3. Image in JPEG, PNG, WEBP or GIF format up to 5 MB. For optimal quality, use an image size of around 800x800 pixels.

Image proportions will be preserved; for better display we recommend using standard proportions (for example, 1:1, 4:3, 16:9).

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Note

You can edit the image directly in the editor when uploading (if it does not meet the requirements) or after uploading (the Edit button). After editing, the image is saved in PNG format.

4. Buttons can be placed horizontally (Add button, up to six in one row) and vertically (Add buttons row). Usage options:

• Open URL — to redirect users to external resources;
• Send callback data — to execute internal commands that redirect users within the bot. The command can be any text up to 64 characters long, for example — callback|211|||goto|212|82/scanpack. These commands must be supported in the bot itself. Below is an example of code that passes the callback_data parameter to the bot:

{
    "inline_keyboard": [
        [
            {
                "text": "Action",
                "callback_data": "Option M"
            }
        ]
    ]
}

5. Tags (optional). Add tags by selecting the ones you need from the list, or create new ones by clicking Add tag. Using tags, you can quickly find your desired messages, analyze statistics, and set up your messaging frequency strategy.

Additional Settings

1. Specify subscription categories to send messages to your contacts based on their interests.
2. Enable or disable UTM tags for all language versions (see the link for details).

Multilingual Version (optional)

Click the globe icon on the top panel, specify the default language, and add language versions to create a multilingual message. Fill in each version with content in the appropriate language. More on multilanguage >

Testing Message

1. Test the message by clicking the TEST button on the top panel.

2. Enter the contact ID or select a contact from the list. The user to whom the test message is sent must be registered in the corresponding Telegram bot.
3. In the Telegram bot field, specify the bot to which the message will be sent. If you only have one bot, it will be selected by default.
4. Click Send.

If everything is set correctly, the message will be displayed in the specified bot.

Creating Campaign

1. Click on the Create campaign button.

2. In the pop-up window, activate the checkbox next to the contact or segment for which you want to send a campaign. Then click the Go to campaign button.

3. On the general checkout page:

• Check the bot the message will be sent to.
• In the Segments section, click Recalculate contacts to see the total number of contacts that will receive the notification. You can also edit segments or select new ones.

See all the necessary information for verification: Name and Subscription categories. You can see how the message will look on Android and iOS.

In the Send options, you can set the batching. Click the Start immediately button to launch the campaign. For a delayed start, select the Schedule button and set the date and time of sending.