Workflow Blocks

There are three groups of blocks to be used for workflow creation:

  • General blocks are basic blocks necessary to build a workflow.
  • Actions blocks are used to set up an action in a workflow. The system performs such actions at a particular period of time or at a particular stage of contact management.
  • Conditions blocks check the user's compliance with a certain condition, split the workflow into two paths (Yes/No), and run one of them depending on the answer.

Learn about the different workflow blocks and how they work together.
How to Use General Blocks >>
How to Use Actions Blocks >>
How to Use Conditions Blocks >>