Contact Management Options

The Admin role in your account has the following advanced contact management permissions:

• Adding emails to the local blacklist.
• Removing emails from the local blacklist.
• Adding phone numbers to the local blacklist.
• Removing phone numbers from the local blacklist.
• Unsubscribing emails and editing contact subscription categories (also available for the Marketer role).

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Note

Contact our Support Service if you need to manage other functions that aren't available for the Admin role.

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Note

The actions below manage your account's local blacklist only — they don't affect other accounts. Reteno also maintains a system blacklist (automatic: non-existent, full, or inactive addresses, and spam traps) that is shared across the whole system and managed only by Reteno support. See Contact Blacklist for the difference between the two.

Adding Emails to the Local Blacklist

To add emails to the local blacklist:

1. Go to Contacts → All contacts.

2. Select the Add email to blacklist icon beside a contact.

3. In the popup window, click Done.

The email address of a contact added to the local blacklist shows crossed out in the list, and the Add email to blacklist icon for that contact is replaced with the Exclude email from blacklist icon.

Removing Emails from the Local Blacklist

To remove emails from the local blacklist:

1. Go to Contacts → All contacts and select Blacklisted in the Email section of the left-hand menu.

2. Select the Exclude email from blacklist icon beside a contact.

3. In the popup window, click Done.

The email address of a contact removed from the local blacklist disappears from the list of blacklisted emails, and the Exclude email from blacklist icon for that contact is replaced with the Add email to blacklist icon.

Adding Phone Numbers to the Local Blacklist

To add phone numbers to the local blacklist:

1. Go to Contacts → All contacts.

2. Select the Add phone number to blacklist icon beside a contact.

3. In the popup window, click Add.

The phone number of a contact added to the local blacklist shows crossed out in the list, and the Add phone to blacklist icon for that contact is replaced with the Exclude phone from blacklist icon.

Removing Phone Numbers from the Local Blacklist

To remove phone numbers from the local blacklist:

1. Go to Contacts → All contacts and select Blacklisted in the Phone number section in the left-hand menu.

2. Select the Exclude phone from blacklist icon beside a contact.

The phone number of a contact removed from the local blacklist disappears from the list of blacklisted phones, and the Exclude phone from blacklist icon for that contact is replaced with the Add phone to blacklist icon.

More about contact blacklist >

Unsubscribing Emails

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Important

The Admin role permissions allow you only to unsubscribe email addresses. You can't add them back to a subscription category manually.

To unsubscribe emails:

1. Go to Contacts → All contacts.

2. Select the Unsubscribe contact's email icon beside a contact.

3. In the popup window, click Unsubscribe.

The email address of a contact removed from the subscription category shows in red in the list, and the Unsubscribe contact's email icon for that contact disappears.

Information about which user unsubscribed the contact is displayed on the Contact information tab.

Editing Contact Subscription Categories

Editing a contact's subscription category allows only removing the contact from a category. Read the Subscription Categories article to learn about adding a contact to a subscription category.

To edit subscription categories for a contact:

1. Go to Contacts → All contacts.

2. Select the Edit contact subscription icon beside a contact.

3. In the popup window, clear the box beside the category name you want to remove for the contact, then click Done.

Deleting Contacts

To delete a contact:

1. Go to Contacts → All contacts.

2. Click the Delete contact icon beside a contact.

3. Specify the delete reason (optional) and click Delete.

If you need to delete a large number of contacts, use deletion with segments.

More about Segment Management Options.