Connecting Mobile App

Before you start sending push notifications in your mobile app using our system, you have to connect the mobile app to Reteno.

📘

Note

In the Pricing plan section, select the plan that best suits your organization based on the available number of mobile app tokens in your contact list.

To connect your mobile app with Reteno:

1. Go to Account → Settings.
2. Click Mob Push in the left-hand side menu.
3. Click Connect mobile app on the Mobile apps page.

📘

Note

We recommend creating applications with different API keys for the stage and prod environments to minimize risks and ensure high quality of the final product before release.

Step 1. App Name

Type the application name in the Application name field.

Step 2. Platform

Select whether you need to set up Android and iOS mobile notifications.

Step 3. Notification Service

Depending on your choice in Step 2, you will have the following setting options:

1. Firebase Cloud Messaging (FCM) for all platforms.
2. Apple Push Notification Service (APN) for iOS.
3. FCM for Android and APN for iOS.

FCM

1. Click Upload file.

2. Click on the field and upload the Google Firebase private key JSON file from your computer, or drag your JSON file and drop it in the field.

📘

NOTE

See the Firebase documentation for details on how to generate a private key file in Firebase.

3. Click Next to complete the configuration.

4. Click Done on the top right of the window.

APN

Select one of two options:

1. Using tokens

2. Using certificates

Using tokens

1. Click Upload file.

Read more about these fields >

2. Click on the field and upload the Apple push notification authentication key in P8 format from your computer, or drag your P8 file and drop it in the field.

2. Enter the following in the corresponding fields:
   • Key ID — the 10-character key identifier you obtained from your developer account.
   • Team ID — the issuer key, the value for which is the 10-character Team ID you use for developing your company’s apps. Obtain this value from your developer account.
   • Topic — a unique identifier that causes the notification to arrive in the corresponding app on a user's device. Most often, the Topic is the app bundle identifier.

3. Click Next to complete the configuration.
4. Click Done on the top right of the window.

Using certificates

1. Click Upload file.

2. Click on the field and upload the Apple certificate file in P12 format from your computer, or drag your P12 file and drop it in the field.

3. Enter the Password and Topic in the corresponding fields.

Read more about these fields >

4. Click Done on the top right of the window.

If everything is configured correctly, you will see a corresponding notification.

If there are errors in the settings, you will see a list of them and a link to recommendations for fixing them.

Managing Mobile Push Token Duplication

📘

Note

By default, the system prevents token duplication when different users log into the same app on one device, helping avoid sending notifications to the wrong contacts. Enabling duplication may affect report accuracy and the uniqueness of contacts.

Enable this setting if one contact manages multiple accounts (e.g., stores or branches) within the app on a single device. This ensures that push notifications are delivered to all associated accounts without requiring the user to log in and out.

1. Go to your account settings → Mob Push → Advanced settings, and enable the Allow token duplication switch.

2. Save your changes.