User Profile

After integration with Reteno, the system automatically creates the user profile for each person who downloads your app, fills out forms on your website, etc. Here you can collect all user information, preferences, behaviors and use these data for personalization or segmentation.

To see a full contact profile, click on any blank space in the corresponding contact line in the Contacts → All contacts tab.

The information in the profile is divided into two tabs: Contact information and Contact activity.

Contact Information

This tab contains:

• User identifiers — email, phone number, applications, mobile and push tokens.
• Personal data contains name, age, gender, address, regional settings (time zone/language), etc. Also, you can add specific to your business custom fields.
• Subscription categories for campaign segmentation.
• Additional information — contact ID, created date, last edit date, source (import, subscription form, order, API, etc.)

📘

Note

One contact can hold several mobile and Web Push tokens and several device identifiers at the same time. Group statistics count contacts, not tokens, so the number of contacts in a group and the number of tokens they own can legitimately differ.

📘

Note

A change history for the contact's email address isn't stored. The profile shows only the current address. You can trace previous addresses indirectly — through the sending activities on the Contact activity tab or in campaign reports, where each message is recorded with the address it was sent to.

Also, here you can find information on the email address status. If the contact is blacklisted, the system automatically records the date and reason (for example, inactive email address) in the contact profile.

The system automatically records the date and reason in the contact profile if the contact has reported on spam or unsubscribed.

Contact Activity

This tab contains a history of user actions in your app, messages, or website. You can find the number of contact activities, channel, the sent message's name, date, and its status here.

📘

Attention

A widget can be displayed more times than allowed by the display frequency. This can happen when a customer visits the website in incognito mode or after clearing their cache, cookies, and local data on their device.

Apart from Delivered, Read and Clicked, the status field can also contain the Undelivered and Unsubscribed statuses.

Expand the menu and select the desired period to view the contact's actions for that specific period.

Each activity contains the following information:

• Sent message, date, and status – Campaigns category.
• Event names and assigned workflows – Events category.

📘

Note

The rendered view of a message is kept for 60 days for one-off and test sends — messages sent with the test send button or through the Send Email message resource. After that period, the activity record remains, but the message body is no longer available to open.

For messages that were created in the account and sent by a workflow or by Send prepared message, the template stays available after 60 days as well, because it is stored with the message itself.