Event-Triggered Workflows

Workflows’ running could be triggered:

1. In response to events such as started subscription or completed workout

Create events when specific contact activity happens and connect them to workflows to automate communication with your audience. Details >

2. As a reaction to importing contacts

Employ this feature if your website is not integrated with Reteno or doesn't have subscription form. Details >

3. In reciprocation on clicking the button in the email

Automate reaction to contacts’ activity in email, such as clicking on CTA buttons or participating in the survey. Details >

Send the Event After the Contact Exists

An event starts a workflow for a contact, so the contact must already exist when the event arrives. If the event reaches Reteno before the contact is created, the event has no contact to start the workflow for and the workflow doesn't run — even though the event itself appears in Automation → Event history.

Send the event only after the contact creation request is confirmed, or add a short delay between creating the contact and sending the event.

Workflow Troubleshooting >