Reteno Agent in Slack: Use Cases

The Reteno agent handles a wide range of tasks through natural language. Below are the most common ways teams are using it today — each one a real scenario where switching to the agent saves time and keeps work visible to the whole team.

Troubleshooting

Something looks off. Open rates dropped, a campaign didn't send, or a contact isn't showing up where you expect. Instead of digging through the platform manually, ask the agent directly.

Example prompts:

• @reteno Did any workflow show a significant drop in deliverability in the last 7 days?
• @reteno Show me the Bounce and Spam rates for workflow ID 1234 this month.
• @reteno Why might contact ID 58821 not be receiving messages?
• @reteno Are there any unusual Unsubscribe spikes across my campaigns this week?

The agent pulls the relevant data, surfaces the anomaly, and gives your team a shared starting point for the investigation — all in one thread.

Email Localization

You need a language variant for an existing email template. Instead of opening the editor, finding the template, and translating manually, ask the agent to do it in the thread.

Example prompts:

• @reteno Open template ID 3935987 and add a German language variant. Translate all visible text into German.
• @reteno Translate the subject line and preheader of template ID 3935987 into French.

The agent reads the template, creates the language variant, and saves it back to Reteno. The whole exchange stays in the thread for anyone on the team to review.

Quick Audience Builds

A new campaign needs a specific audience. You have the criteria, but building a segment manually takes time. The agent can create a static segment and populate it immediately.

Example prompts:

• @reteno Create a static segment called "Re-engagement – April" and add the following contact IDs: 10023, 10045, 10089.
• @reteno Add these contacts to the "Webinar – March 2025" segment: [paste list].

Useful when you need to move fast — a last-minute send, a quick test, or an urgent follow-up to a specific group.

Campaign Performance Reviews

Before a meeting, you need a quick overview of how campaigns performed. Instead of pulling reports and copying numbers into a doc, ask the agent in the channel.

Example prompts:

• @reteno Show me Send, Deliver, Open, and Click metrics for all workflows in March.
• @reteno Which workflows had the highest click rate last month?
• @reteno How many SubscriptionStarted events were recorded last week, broken down by day?
• @reteno What is the share of email conversions from total SubscriptionStarted events in March?

Everyone on the call sees the same data in the same thread. No version conflicts, no "which spreadsheet is the latest one."

For a full list of available capabilities, see Working with Reteno Using AI Agents.