Preparation for Campaign Launch

Complete the following steps before you launch an email campaign.

Step 1. Selecting and Creating Template

1. Go to the Messages → Messages → Email.
2. Click New Email.

3. Open the Gallery tab.
4. In the left panel, select the template that best fits your campaign from the available categories.

Step 2. Set General Message Information

At this stage, specify the main email parameters in the Message Settings panel.

Message Name

The message name is used for internal identification in messages and reports. You can change it in the Message Settings or Email Management panel.

Recipients can see this value only in UTM tags if default settings are used (utm_campaign=message name). To configure UTM tags manually, follow the linked instructions.

If you do not enter a message name, Reteno uses the email subject by default.

Subject / Title

The Subject appears in the recipient’s inbox and describes the purpose of the email. The subject affects whether recipients open the email. Keep it clear and relevant.

Click the icon next to the subject field to view improvement recommendations.

Add subject

To test multiple subjects, click Add subject and create additional variants.

Hidden Preheader

The Hidden preheader appears in the inbox after the subject line.

Sender

The sender name is created by default from the account user data.

To use a branded sender name, you need to add it according to the instructions.

Brand Logo for Mailbox

The BIMI (Brand Indicators for Message Identification) standard allows you to display a brand logo next to emails in supported inboxes.

Learn more about BIMI setup >

Reply to

By default, replies are sent to the sender's address.

If you use addresses like noreply@, email clients such as Gmail may treat messages as less reliable. To avoid this, add an alternative reply-to address and select it in this field.

Tags

Tags help you group messages, segments, reports, and workflows:

• When building a campaign frequency strategy,
• In the One from many workflow block for automated A/B testing and message selection.

Subscription Categories

Use Subscription categories to segment promotional campaigns based on audience interests.

Annoyance Level

The Annoyance level helps limit message frequency and reduce subscriber fatigue.

More on setting annoyance level >

Gmail Promotions Annotations

Configure annotations for emails shown in the Promotions folder of the Gmail mobile app.

More on creating a Gmail Promotions annotation >

Step 3. Configure Additional Settings

These options are optional but recommended for advanced setups.

Multilanguage

Use Multilanguage to create multiple language versions within a single message.

This approach:

• removes the need for duplicate messages;
• reduces the number of language-specific segments;
• simplifies workflows.

More on multilanguage >

Personalization and Dynamic Variables

You can personalize message content using:

• built-in merge tags;
• dynamic variables configured in code.

You can also include personalized promocodes.

Unsubscribe

Every email must include an unsubscribe link. This is required by email providers and legislation in most countries.

You must also explain why the recipient received the email. You can change the text, design, and placement of the unsubscribe block. Do not modify the default unsubscribe link.

Contacts who unsubscribe are automatically excluded from future email campaigns.

Step 4. Edit Content

Use the drag-and-drop editor to build the email content.

You can:

• add blocks;
• edit text and media;
• adjust layout without using code.

You can also add AMP blocks for interactive content.

Step 5. Preview and Test

While creating a message, you can easily preview how it will look on desktop and mobile devices.

Click Preview in the top editor panel.

If the message includes personalization, you can preview:

• how a specific contact sees the email (1);
• how data from a JSON request is rendered (2).

You can send a test email in two ways:

1. In the editor, click the Test in the top panel.

2. From the message list, open the three-dot menu and select Send test message.

Then follow these steps:

1. Enter one or more email addresses (1).
2. Click Send (2).

You can separate multiple addresses with commas.

You can enter up to 10 addresses at a time. Under the field, Recent contacts keeps the addresses you tested on before, and the Choose contact tab sends the test to a contact from your base instead. The test goes out from the sender set for the message, so it is delivered only when that sender's domain is authenticated.

A test send can show an error although the message arrived: the platform waits only briefly for the delivery status, and a mail service sometimes answers later. Check the result in the mailbox rather than by the status.

The number of test messages an account can send per hour is limited. If the tests stop arriving, wait for the next hour or ask support to raise the limit.

Step 6. Save the Message

1. Click the arrow next to Save and exit.
2. Select Save to create or update the email without leaving the editor.
3. Select Save as template to reuse the message in future campaigns.

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Note

The editor saves your changes automatically as a draft. If you close the message without saving, the next time you open it you will see a notification that the message has a draft that can be restored at any moment — click Restore now to apply the unsaved changes, or dismiss the notification to keep the last saved version.

After saving, proceed to the campaign launch.