Sending Campaign to Those Who Did Not Open the Previous One

The system has three methods to resend the campaign to contacts who have received the message but haven't read it.

  1. Extra campaigns functionality.
  2. Via the exporting contacts from the report.
  3. Using a workflow.

Extra Campaigns Functionality

  1. Go to Campaigns → Reports.
Reports
  1. Click Extra campaigns in the list of campaigns,
Extra campaigns in the list of campaigns

Or open the report and click the Extra campaigns button.

Extra campaigns button
  1. Select the To contacts who will receive the message but won’t open it option.
Select the contacts
  1. Select a media channel and message from the list.
Media channel and message from the list

You can find the message by a keyword or a specified tag in the search bar.
Check all the data, as before a regular campaign.

Learn more about extra campaigns >

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Important

To send extra campaigns, you need to subscribe to any Extra features pricing plan.

Via the Exporting Contacts From the Report

  1. Go to Campaigns → Reports and select the report.
Select the report
  1. Click Export → Unread → To the new list.
Exporting Contacts From the Report
  1. Enter the list name (in our case, it’s Unread campaign) and click Create.
The list name
  1. Go to Contacts → Segments and click the Create campaign button next to the Unread campaign segment.
Create campaign
  1. In the Messages for campaign window select the message.
Select the message

You can find the message by a keyword or a specified tag in the search bar.

  1. In the campaign planning menu, select the sending options.
Select the sending options

After moderation, the extra campaign will be launched for those contacts who have received the message but have not opened it.

Using a Workflow

  1. Create a workflow.
  2. Build a chain of blocks:
  • Start. Automatically appears and starts the workflow.
  • Email to segment. Sends a message to the selected segment.
  • Timer. Sets the specified time before performing the following actions.
  • Opened. Checks whether the contact opened the message.
  • Email to segment. Sends a repeated message to the selected segment.
  • End. Stops the workflow.
Workflow example
  1. Set up workflow blocks and click Save and launch one time,
Set up workflow blocks

or click Save and exit, then select the ellipses (three dots) icon beside the workflow and select Launch one time.

Launch one time
  1. Click the Start button.
Start button