User Guide

Sending Campaign to Those Who Did Not Open the Previous One

The system has three methods to resend the campaign to contacts who have received the message but haven't read it.

  1. Extra campaigns functionality.
  2. Via the exporting contacts from the report.

Extra Campaigns Functionality

  1. Go to Campaigns ā†’ Reports.
  2. Click Extra campaigns in the list of campaigns.
Reports page with the Email channel selected and the Extra campaigns icon highlighted next to the 326_EN_morning_workout_s01 campaign

Or open the report and click the Extra campaigns button.

Campaign report with the Extra campaigns button highlighted above metrics for Total contacts, Sent, Delivered, Opened, and Clicked
  1. Select the To contacts who will receive the message but wonā€™t open it option.
Extra campaigns Segment step with the Schedule extra campaign button highlighted for Contacts who receive the message but do not open it
  1. Select a media channel and message from the list.
Choose a message step for the extra campaign with the Email channel selected and the Additional training message highlighted

You can find the message by a keyword or a specified tag in the search bar.
Check all the data, as before a regular campaign.

Learn more about extra campaigns >

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Important

To send extra campaigns, you need to subscribe to any Extra features pricing plan.

Via the Exporting Contacts From the Report

  1. Go to Campaigns ā†’ Reports and select the report.
Reports page with the 326_EN_morning_workout_s01 campaign name highlighted in the campaigns list
  1. Click Export ā†’ Unread ā†’ To the new list.
Campaign report Export menu with To the new list highlighted under the Unread activity option
  1. Enter the list name (in our case, itā€™s Unread campaign) and click Create.
Export dialog with the Segment field showing Unread campaign
  1. Go to Contacts ā†’ Segments and click the Create campaign button next to the Unread campaign segment.
Contact segments list showing the Unread campaign segment with 148 contacts and the Create campaign popup with the play icon highlighted
  1. In the Messages for campaign window select the message.
Messages for campaign window with the Email channel and Search field highlighted, showing the Additional training message

You can find the message by a keyword or a specified tag in the search bar.

  1. In the campaign planning menu, select the sending options.
Send options panel with Batching set to As soon as possible, Annoyance level 0, and Test, Schedule, and Start immediately buttons

After moderation, the extra campaign will be launched for those contacts who have received the message but have not opened it.

Updated 4 days ago

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