Triggered Email Reports

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The report on triggered email is similar to the bulk one. Let's consider a few differences between bulk and triggered reports.

General Information

The top part of the report contains the following data:

  • Name of the email.
  • Start button for first-time launching.
  • Stop button for an active campaign.
  • Subject line.
  • Tags: allow to find and filter emails quickly.
  • Sender name.
  • Annoyance level (optional);
  • Email preview.
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Email Statistics

You can view statistics on the sent triggered campaigns for any period. Select it in the right upper corner of the screen from the dropdown menu.

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You can select such options:

  • today,
  • 7 days — last week (including today),
  • 28 days — the previous 4 weeks,
  • current month,
  • previous month,
  • all the time — since the start of the workflow and the first sending of this message,
  • period — you can specify the dates yourself.

Click on any of these options, and the system will display a report for the selected period.

Email Performance

Activity dynamics

This graph is based on the selected period, where you can see the number of:

  • delivered, opened, clicked, and reported as spam emails;
  • unsubscribed users.
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Hover over the graph to see the exact time and number of opens and clicks over a given period. The pencil on the graph shows when the email was edited:

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The deliverability graph is also based on the selected period. Here you can see:

  • The number of delivered emails.
  • The number of contacts inaccessible at the time of sending.
  • The number of errors.
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Table of clicks

Message Version shows the number of clicks on each link in different email versions.

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General Report on Workflow Messages

You can see all the messages participating in a particular workflow and their statistics. For this:

  1. Go to
  • Automation -> Workflows -> View campaign report.

Or,

  • Campaigns -> Reports -> Triggered -> Select workflow.

  1. On the screen with reports, select:
  • Message media type (for omnichannel workflows)
  • Reporting period

Statistics are exported according to the selected filters.

Other report options are the same for bulk and triggered messages.

Updated 19 days ago