Service Worker. Troubleshooting

The Reteno's web push script is loaded via a Service Worker file called sw.js and placed in the site's root. The problem can occur if the site code already uses files with the same name or uses a different Service Worker.

1. Changing the name of Service Worker sw.js

Some builders (GoDaddy, Wix, etc.) place the sw.js file in the site root by default. Since the Reteno's file has the same name, errors may occur.

To avoid problems, you can rename the file and, if necessary, specify the path to it in the Reteno's script.

To do this, find the initialization function in the Reteno's script code


and add parameters to this entry in the following format:

es("pushOn", {'service-worker': {'relUrl': '/push-worker.js'} });

where the 'relUrl' parameter is the path to the file and its arbitrary name.


2. Merging Service Workers from Reteno and PWA

Sites with PWA (progressive web app) already use Service Worker, i.e., they contain a JavaScript file with a specific set of functions. To enable the ability to subscribe and send web pushes via Reteno to your site, you need to add the line at the end of the JavaScript code of your Service Worker



The names of functions, variables or handlers in your Service Worker and Service Worker from Reteno may be the same. In this case, conflicts leading to failures in your PWA and the Reteno's script are possible.

Below is a list of methods’ (functions’) names in the Reteno's file:

  • onPushNotification
  • getNotificationContent
  • showNotification
  • getNotificationData
  • determineClickedLink
  • collectActionLinks
  • trackNewServiceWorkerActivation

If the names in your Service Worker and the Reteno's Service Worker match, the function located last in the code will be called. For example, if the code according to this instruction ends with the line


then the functionality related to web pushes will work correctly.