Setting Up Allowed Send Time

Set the allowed time for sending messages from workflows, for example, from 10:00 am to 6:00 pm on weekdays.

If the trigger to send a message fires outside the allowed time, the system will send it as soon as the next allowed period begins.

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Note

• Checking the allowed time when sending single messages first occurs according to the contact's time zone; if it is not set, according to the time zone of the Reteno account.
• Checking the allowed time for sending messages to segment occurs according to the time zone of the Reteno account.

Setup Steps

1. Go to account settings → Workflows tab.

2. Activate the Set up allowed days and hours for each day switcher and specify the allowed send time.

3. Activate the Send only at specified hours switcher in the settings of the message-sending block.

Send Time Mapping

The message with the allowed sending time settings is marked with a clock icon in the workflow and its launch history.