Billing Notifications

You can specify the email addresses that receive notifications about balance and overages in the account settings → My business tab, in the Email addresses for notifications field. Enter the addresses separated by commas and click Save.

These addresses also receive technical warnings — for example, about a webhook being unavailable. When the field is empty, such emails go to every user in the organization with the Admin role.

Contact Limit Warning

When the number of contacts in your base approaches your plan limit, you receive a warning email so you can change your plan or clean up the base in advance. The email is sent when the base reaches 80% of the limit.

Contact counts in the interface don't update instantly: right after you delete contacts, the figure and the warning can still show the previous number, so check them again a little later. See Using the All Contacts Tab.

The base goes over the limit as soon as it grows past the plan limit, not on the payment date — the subscription period does not affect this. To clear the excess, delete the extra contacts or switch to a suitable plan. A plan change takes effect as soon as it is paid, not at the next renewal: the new limit applies right away, the money for the unused days of the current subscription returns to the balance, and the first payment for the new plan is reduced by that amount.

The limit counts contacts, not channels: a profile that holds an email address and a phone number at once is one contact, not two. A CDP plan counts every contact in the account, all channels together: its limit can be reached while a single channel holds fewer contacts than the limit of its own plan.

Message Limit Warning

When you have used 80% and then 100% of the daily or monthly message volume included in your subscription, the system warns you on the home page, when you launch a broadcast, and when you activate a workflow that uses that channel.

Warning emails are sent at 80% and 100% of the monthly volume and at 100% of the daily one. They go to the addresses set in the Email addresses for notifications field.

The monthly message volume applies within the subscription period, which starts on the day the plan is activated. Unused messages are not carried over: they are written off when the plan renews, and the payment history shows this operation as Withdrawal of unused bonuses. Switching to another plan also cancels unused messages, and the system warns about this before you confirm.

Topping up the balance does not return the monthly volume. When it runs out before the subscription period ends, renew the plan: the plan price is charged from the balance, and a new package with a new period starts that day.